A Personal Touch

As more and more businesses focus on electronic communication, Insurance Management Group (IMG) in Fort Wayne prefers to keep it personal.
Dec 4, 2019
Jennifer Blomquist
Jeffrey Crane
A Personal Touch

“When I first started working in the insurance industry 40 years ago, it was my goal to make sure I always kept it personal,” says Terry Diller, CPCU, agency principal with IMG in Fort Wayne. “I still think that in the future, people will want to have an independent agent, a person they can call if they have a problem.”

Terry and his son, Trent, partnered with IMG in the fall of 2018 and opened the company’s Fort Wayne office off Coldwater Road. Based out of Marion, Indiana, IMG was founded in 1875 and has four offices statewide. 

Terry and Trent had worked together in the insurance field before and knew IMG was a good fit for them on both a professional and personal level.

“Our office is very family-oriented and we try to give our customers that same feeling,” says Trent, account executive. “With a lot of the bigger firms, it’s really just a call center, so, you may not get the same person every time you contact them. We believe people find importance in a personal touch and personal relationship with their agent, especially when something catastrophic happens. We value people over profit.”

“We’re an independent agency, which means we represent multiple companies. From a commercial and business standpoint, we have more than 50 companies and from a personal lines standpoint, we have 10 to 15 carriers. That means we have a lot of options when it comes to quoting your coverages and finding the right fit for you,” says Terry.

“And we have the capabilities of handling any size account and having access to all of the markets and being able to write just about anything,” says Trent. “IMG is a progressive company and is in-tune with what’s going on in the industry and always working to stay ahead of the curve. We’re a small agency, but in many ways, we’re also large.”

Both Trent and Terry say another appealing feature of IMG is its charitable culture.

“It’s important to all of us to be involved in the community and to give back,” says Terry. “We know our success is based on our reputation in this area. We’ve enjoyed being involved with Northwest Allen County Schools and, every year, the entire company volunteers with our Project Impact program where we provide assistance to local non-profits.”

Recently, IMG in Fort Wayne was named the 2019 Readers’ Choice 1st place winner of Best Insurance Agency by Fort Wayne Newspapers. 

“We’re really proud of that accomplishment as we continue to invest in the company and in our customers’ well-being. We know the importance of being there for our customers and letting them know we’re on their side and treating them like family.” 


Address: 12730 Coldwater Road, Suite 103 Fort Wayne, Indiana 46845

Phone: (800) 272-8673

Website: insmgt.com

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